Navigate conflicts with grace and resolve them constructively

Social & CommunicationIntermediateAnywhere

90 minutes

5 steps

·Intermediate

After 90 min: You'll transform conflicts into opportunities for deeper understanding and stronger relationships.

What you need

Emotional regulation skillsOpenness to perspective-takingCourage to address issuesWillingness to listenCommunication framework

The 90-Minute Plan

Regulate yourself first0–15 min

If triggered, take a break. Breathe. Return when calm. Hot heads don't solve problems.

Use 'I' statements15–35 min

'I feel frustrated when...' not 'You always...' Takes ownership, reduces defensiveness.

Listen with curiosity35–55 min

Goal is understanding, not winning. Ask: 'What's important to you about this?'

Find shared ground55–75 min

What do you both want? What values align? Start from agreement, not disagreement.

Create forward plan75–90 min

Specific actions, clear expectations, timeline for check-in. Commit in writing.

Pro Tip

Avoiding conflict is often worse than addressing it; small problems become big ones.

90 min·5 steps

After 90 min: Resolve disagreements constructively while maintaining relationships and respect

3,900

see the plan

90 min·5 steps

After 90 min: Navigate challenging conversations with honesty, empathy, and clear outcomes

3,600

see the plan

90 min·5 steps

After 90 min: Recognize and manage your emotions and develop deeper empathy for others

4,900

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90 min·5 steps

After 90 min: You'll save thousands annually on purchases and earn more in salary through confident negotiation.

8,700

see the plan