Handle Conflict Gracefully

Social & CommunicationIntermediateAnywhere

90 minutes

5 steps

·Intermediate

After 90 min: Resolve disagreements constructively while maintaining relationships and respect

What you need

conflict scenariocalm mindset

The 90-Minute Plan

Manage Emotions0–15 min

Learn to recognize triggers and pause before reacting. Practice deep breathing and grounding.

Understand Perspectives15–35 min

Ask why the other person feels the way they do. Listen to understand, not to respond.

Express Your View35–55 min

Use 'I' statements: 'I felt hurt when...' not 'You always...' Keep focus on impact, not blame.

Find Common Ground55–75 min

Identify shared values or goals. Work toward solutions that address both people's concerns.

Practice Scenarios75–90 min

Role-play 3 conflict scenarios with increasing complexity. Build confidence and skills.

Pro Tip

Conflict often arises from unmet needs, not actual disagreement. Ask 'What do you need from me?'

90 min·5 steps

After 90 min: You'll transform conflicts into opportunities for deeper understanding and stronger relationships.

7,800

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90 min·5 steps

After 90 min: Navigate challenging conversations with honesty, empathy, and clear outcomes

3,600

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90 min·5 steps

After 90 min: Recognize and manage your emotions and develop deeper empathy for others

4,900

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90 min·5 steps

After 90 min: You'll save thousands annually on purchases and earn more in salary through confident negotiation.

8,700

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