Have Difficult Conversations

Social & CommunicationIntermediateAnywhere

90 minutes

5 steps

·Intermediate

After 90 min: Navigate challenging conversations with honesty, empathy, and clear outcomes

What you need

difficult situationcourage

The 90-Minute Plan

Prepare Thoroughly0–15 min

Clarify your goal and desired outcome. Practice what you'll say. Anticipate their response.

Choose Time & Place15–35 min

Private setting, calm timing, no distractions. Give the conversation respect and space.

Lead with Empathy35–55 min

Acknowledge their perspective first. Show you understand their position before sharing yours.

Be Specific & Kind55–75 min

Use concrete examples, not generalizations. Focus on behavior, not character. Maintain respect.

Listen & Collaborate75–90 min

Create space for their response. Work together on solutions. Close with clarity on next steps.

Pro Tip

Difficult conversations get easier with practice. Starting them is often harder than having them.

90 min·5 steps

After 90 min: You'll transform conflicts into opportunities for deeper understanding and stronger relationships.

7,800

see the plan

90 min·5 steps

After 90 min: Resolve disagreements constructively while maintaining relationships and respect

3,900

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90 min·5 steps

After 90 min: Recognize and manage your emotions and develop deeper empathy for others

4,900

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90 min·5 steps

After 90 min: You'll save thousands annually on purchases and earn more in salary through confident negotiation.

8,700

see the plan